Integration overview
About
Rakuten Vacation Stay offers a wide-ranging inventory of lodging types to cater to the needs of domestic travellers, including houses, condos and hostels developed by Rakuten Lifull Stay. Rentals and accommodation facilities on Rakuten Vacation Stay will also be displayed on Japanese and international partner accommodation booking websites.
Rakuten Vacation Stay is aiming to meet the needs of vacation rental and accommodation property owners, as well as contribute to the growth of the domestic and international vacation rental and accommodation industries respectively.
Minimum requirements to connect
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Minimum number of properties: 1
Integration model
| Sync type | PULL |
| Static data sync | Updated regularly every 12 hours by Rakuten Vacation Stay |
| Availability, Rates & Inventory sync | Updated regularly every 24 hours by Rakuten Vacation Stay |
| Instant bookings | Yes |
| Booking requests | Yes (email) |
| Quote requests | No |
| Reservation sync | PUSH |
| Reservation modifications |
Reservation modifications via Rentals United are not synchronised with Rakuten Vacation Stay Modifications made on Rakuten Vacation Stay are not synchronised to Rentals United |
| Reservation cancellations |
Cancellations made on Rakuten Vacation Stay are synchronised to Rentals United |
| Cancellation penalties | No |
Additional info
| Accepted locations | Japan |
| Target guests | Families, groups of friends |
| Origin of the guests | Japan, US, Taiwan, Hong Kong, China and Korea |
| Long stays (more than 30 days) | Yes (up to 100 days) |
| Channel website | https://vacation-stay.com/ |
| Affiliate channels | N/A |
Inventory type
| Pick & Choose | Yes, based on the location and licence details |
| Multi-units | Yes, multi-units can be listed as individual listings and one listing with increased availability |
Channel performance
| Top location | Tokio |
| Top inventory type | Hotel, Villa |
| Top performance season | August, December |
| Key amenities |
Shampoo Laundry Hair dryer Refrigerator Internet TV |
| Best practices |
Use beautiful photos for publication Maintain a sense of cleanliness |
Charges & Payments
| Charging party | Rakuten Vacation Stay charges the guest and pays out to the property manager by the end of the month of the check-out date via a wire transfer |
| Credit card details | N/A |
Commission
| Commission |
3% in Japan 12% guest commission |
| Commission charging | Commission is charged from the total booking amount (including fees and taxes) |
| Commission application |
Commission is charged from the rates you provide to us. The guest commission is added on top of that. |
Contract & Onboarding
| Average onboarding time | 7 - 14 days |
Contact & Support
| Support email for property managers | cs.rentalsunited.ml@rakuten-lifullstay.com |
| Response time |
CS support: 24/7 IT support: 9:30-6PM (JPT) |